Senior Business Analyst · Healthcare & SaaS

Turning complex business problems into measurable product outcomes.

Senior Business Analyst with 8+ years across Healthcare, Pharma, LMS, and CRM SaaS. I translate ambiguous stakeholder needs into shippable specs — and lean on AI to ship them faster, without compromising rigor.

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Years of BA experience
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User stories authored
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Manual effort reduced
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Lift in user satisfaction
CS
About Me

A Business Analyst built for ambiguous problems.

Where business strategy meets technical delivery — that's the seat I've worked from for nearly a decade.

I'm a Senior Business Analyst with 8+ years delivering SaaS products in Healthcare, Pharmaceutical, Learning Management, and Enterprise CRM. My core craft is requirements engineering: turning fuzzy stakeholder conversations into clear, testable specs that engineering, QA, and product can run with.

I've led HIPAA, EVV, and EMR-aligned compliance work, owned roadmaps from market research to release, and partnered closely with Product Owners, Scrum Masters, BI engineers, and client stakeholders across US and global accounts.

I also actively integrate AI tools like Claude into my BA workflow — drafting BRDs and user stories, stress-testing edge cases, and summarizing stakeholder interviews. The result: roughly 50% faster documentation cycles with quality preserved through manual validation.

Based in Palampur, Himachal Pradesh — open to remote, hybrid, and select on-site opportunities.

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Healthcare & Compliance Depth
HIPAA, EVV, and EMR control frameworks, audit-ready traceability matrices.
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Agile Delivery at Scale
100+ user stories, sprint demos, UAT, release planning across multiple SaaS platforms.
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AI-Augmented Analysis
~50% faster docs using Claude — validated, never blindly trusted.
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Roadmap Ownership
Market research, competitor analysis, and stakeholder alignment for the Learn2Care LMS.
Skills & Tools

The toolkit behind the delivery.

Categorized by where each capability lives in the BA lifecycle — from discovery to release.

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Business Analysis

BRDFRSSRS User StoriesUse Cases Process MappingGap Analysis UATTraceability Matrices
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Agile & Project Delivery

ScrumKanbanWaterfall SDLCSprint Planning Backlog ManagementRelease Planning Change Management
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Tools & Platforms

JiraConfluence MS VisioDraw.io SharePointMS Office Suite SQL Server
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AI-Augmented Analysis

Claude AIRequirement Validation BRD/FRD DraftingEdge Case Generation Test Scenario SynthesisInterview Summarization
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Domain Expertise

HealthcareHIPAA EVVEMR PharmaceuticalLMS AI AutomationB2B Marketplaces CRM
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Soft Skills

Stakeholder Management Cross-functional Collaboration Workshop Facilitation Presentation Technical Documentation
Experience

Where I've shipped impact.

Eight years, two companies, dozens of releases — measured by outcomes, not just outputs.

April 2022 – Present • Chandigarh, India

Senior Business Analyst

Netsmartz Solutions Pvt. Ltd.
  • Partner with Product Owners and Scrum Masters to define release plans and manage prioritized backlogs across multiple SaaS healthcare platforms.
  • Lead requirements elicitation for HIPAA and EVV compliance — producing control frameworks, traceability matrices, and audit-ready documentation that hold up under scrutiny.
  • Authored and managed 100+ user stories, acceptance criteria, and wireframes in Jira; facilitated sprint demos and UAT, driving a 30% lift in user satisfaction scores.
  • Defined KPIs and reporting requirements with BI engineers to enable real-time analytics for care managers and leadership.
  • Own the product roadmap for the Learn2Care LMS through market research, competitor analysis, and stakeholder interviews.
  • Use Claude AI to accelerate first drafts and stress-test workflow logic — ~50% faster documentation turnaround with quality preserved through manual validation.
January 2018 – March 2022 • Mohali, India

Business Analyst

smartData Enterprises Ltd.
  • Elicited and documented functional and non-functional requirements for healthcare, social media, and SaaS products serving US and global clients.
  • Performed gap analyses and identified automation opportunities — redesigned workflows that reduced manual data entry by 40%.
  • Conducted persona workshops and authored user journeys and epics for a social media platform, lifting user engagement.
  • Defined API contracts and data schemas for an AI-powered assessment SaaS product to support scalable third-party integrations.
  • Owned end-to-end requirements for custom-logo ordering workflows and client dashboards across B2B marketplaces and CRM solutions.
  • Coordinated UAT cycles with QA and client stakeholders, ensuring on-time go-lives with minimal post-release defects.
Case Studies

Selected work, told in problem → solution → outcome.

A few representative engagements that illustrate how I work — and what changes after I'm done.

Healthcare · Compliance

HIPAA & EVV-Compliant Care Management Platform

Problem

Multiple SaaS healthcare modules needed to demonstrate HIPAA and EVV compliance to enterprise customers and auditors, but documentation was scattered, inconsistent, and difficult to defend during external reviews.

Approach

Led requirements elicitation across product, engineering, and clinical SMEs. Built a unified control framework mapping each compliance requirement to user stories, acceptance criteria, and test cases. Authored audit-ready specs and traceability matrices in Confluence; partnered with BI to wire compliance KPIs into care-manager dashboards.

Outcome

Audit-ready documentation that passed enterprise customer reviews. Care managers and leadership got real-time analytics into compliance posture and care delivery — turning compliance from a cost center into a sales asset.

30% lift in user satisfaction
100+ user stories shipped
HIPAA + EVV aligned
LMS · Roadmap Ownership

Learn2Care LMS — Roadmap & Strategy

Problem

Learn2Care needed a strategic roadmap that aligned engineering capacity with market opportunity — without losing the day-to-day stakeholder requests competing for the same backlog.

Approach

Ran a structured roadmap discovery: competitor teardown, market research interviews, and stakeholder workshops with Product, Sales, and Customer Success. Translated themes into a Now / Next / Later roadmap with clear success metrics and prioritized backlog tied to each theme.

Outcome

A roadmap leadership could stand behind in customer conversations and that engineering could plan releases around — replacing reactive ticket triage with intentional sequencing tied to business strategy.

Owned end-to-end roadmap
Multi-stakeholder alignment
Strategy-led backlog
AI-Augmented · Process

AI-Augmented BA Workflow with Claude

Problem

Documentation cycles were eating into discovery and validation time. Stakeholder interviews, BRD drafts, and edge-case enumeration took days that could have gone to higher-leverage work.

Approach

Designed a repeatable BA workflow using Claude: structured prompts for first-draft user stories and BRDs, edge-case stress-testing checklists, test scenario generation, and stakeholder interview summarization. Built a manual validation step at every handoff so AI accelerates without replacing judgement.

Outcome

Documentation turnaround dropped roughly 50%. Reclaimed time went into deeper requirement validation, sharper UAT plans, and earlier risk discovery — quality stayed high because every output was reviewed.

~50% faster documentation
Validated, never blind
Repeatable playbook
SaaS · API Strategy

AI-Powered Assessment SaaS — API & Data Schema

Problem

A SaaS assessment product was bottlenecked by ad-hoc third-party integrations. Each new partner integration was bespoke, slow, and brittle — limiting scalability.

Approach

Worked with engineering to define standardized API contracts and data schemas. Mapped every external integration to a shared surface area, documented authentication, error handling, and versioning expectations. Wrote integration-ready specs that partners could self-onboard against.

Outcome

Partner integrations moved from custom one-offs to a repeatable contract. Engineering reclaimed sprint capacity, and the product gained a scalable integration story for sales conversations.

Scalable integration surface
Self-serve partner specs
40% manual effort reduced
Certifications & Education

Credentials and continuous learning.

Formal training that backs the practice.

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Business Analysis Foundations
LinkedIn Learning
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Requirements Foundations
LinkedIn Learning
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Project Management Foundations
Google
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Customer Analytics
Google
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Master of Computer Applications (MCA)
Himachal Pradesh University, Shimla — 2018
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Bachelor of Science (B.Sc.)
Himachal Pradesh University, Shimla
Resume

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Contact

Let's talk.

Hiring, consulting, or just curious about how AI fits into a BA's workflow — I read every message.

Get in touch directly

The fastest way to reach me is email or LinkedIn. I usually reply within 24 hours.

Email
sharmachiragsharma77@gmail.com
LinkedIn
linkedin.com/in/chirag-sharma-59a347161
Phone
+91 8350981441
Location
Palampur, Himachal Pradesh, India